Many of us were brought up to think "the customer is always right" and many business owners still try to function with this mentality. If you operate this way, you may undermine your employees and eat away at your margins trying to please bad customers.
Learn about Katie's approach to establishing accountability and clear policies, which will allow you to maintain better relationships with both clients and employees.
< THIS IS A VIRTUAL WORKSHOP: Ticket holders will receive a link to join the Zoom virtual conference 1-2 hours in advance. Recordings are available for ticket holders following the event. >
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NOTE: Virtual Workshops are FREE for Lite Lunch and Sunday Brunch Members. Not sure? Your Membership type is listed on your profile in the Member Directory.
Meet Katie Shields, Mylkbar
Born in Athens, Georgia and raised by eco-conscious parents, Katie Shields grew up on an organic farm and has always been mindful of living a non-toxic lifestyle.
Before founding Mylkbar Eco Nails + Beauty, Katie spent most of her career as a medical device sales executive for companies Medtronic, Johnson & Johnson, and later in the startup world for Acclarent and Sinusys. After transitioning to enterprise healthcare software sales with Oracle, she covered some of the largest hospital systems in the USA.
As a millennial mom, business traveler, and natural beauty connoisseur, she saw the lack of nontoxic self-care options available to women; especially in the nail care sector. She launched her disruptive concept in early 2017 with the focus of becoming the preeminent nontoxic nail and beauty franchise system in the USA. Katie now operates two company-owned locations in the Charleston area and she continues to lead franchise expansion into other markets to meet the demands of conscious consumers.